Help


Daleside Books website offers a natural, comfortable viewing experience. There are many ways to find what you're looking for. If you have exhausted every possibility and still cannot locate the book(s) you want, or if you're experiencing a problem not directly addressed here, then we invite you to contact us — we will be glad to help you. Otherwise, please review the Help Tips below:

Browse Tips


Many people don't realize their browser (Internet Explorer, Firefox, Netscape, Safari, etc) contains a powerful feature allowing one to find text on the page one is viewing. This is especially helpful when using our Browse page. Just press Ctrl-F to display your browser's Find feature. With over 2,000 categories listed, searching the page directly is an easy way to quickly locate related topic(s) of interest. You can generally search over and over and jump immediately to each instance of the text you typed.

Search Tips


Our powerful context-sensitive search system helps you quickly list entries containing the book(s) you want to find. You can search for Titles, Authors, ISBN's — even search for information about what's inside a book. Each search entry takes you to a page where the book or information you typed was located. The higher the listing, the greater its relevancy.

How to Search

  1. Type what you're looking for in the search box above.
  2. (optional) Set the pulldown menu to All Words (default), Any Word, or Exact Match.
  3. Click on GO (or press ENTER) to start your search.

What to Type

This is a very forgiving search system. You can be quite specific, or very general, and still get meaningful results — even if you're not sure what books you want to find. For example, entering a phrase such as books on working farm animals presents a series of entries all relating to precisely what you typed. Don't be afraid to experiment!

ISBN

To locate a particular book by ISBN, simply type the 10-digit number using the search defaults. If you don't know the entire ISBN, type the first part followed by an asterisk (*) as a wild card character (see below).

Title or Author

To locate a particular book title or author, use the All Words or Exact Match option. If you search for an exact match, enter the bare minimum necessary to find what you're looking for (otherwise you might miss it).

You can also surround all or part of the text with double quotes. This excludes other (similar) results. For example, a search for Complete Running Manual will retrieve many entries, since "Complete," "Running," and "Manual" are all common words. However, entering "Complete Running Manual" (i.e. surrounded by double quotes) will take you to the exact entry containing that particular book.

Contents of a Book

You can search a book's description as well as its title, author, or ISBN. Simply type what you're looking for as concisely as possible. Remember that the more words you type, the fewer will be the results.

Case and Articles

Searches are case-insensitive. Typing fiction is the same as FICTION or Fiction. Additionally, it is not necessary to use articles (A, An, The) as they are generally ignored.

Any or All Words

You can specify whether the results should contain any or all of the words entered. To search for an exact phrase, surround the term with double quotes "". For example: "oil painting" finds entries containing that exact phrase rather than entries containing "oil" and/or "painting."

Wildcards

You can search for word variations by using an asterisk (*) as a wild card character. For example: Typing quilt* will also find quilts, quilting and other variations.

Inclusions and Exclusions

You can specify that certain words should always be included or excluded by using the plus (+) and minus (-) symbols. For example: To search for all flowers excluding orchids, type: flowers -orchids. To search for paintings of flowers, type flowers +painting

Search Tricks

You can combine two, three or more exact phrases in a single search to hone in on exactly what you want. For example, if you searched for "Costa Rica", you would find many matches. Smilarly, if you searched for "Travellers Wildlife Guide", you would find every book in the series. However, if you typed: "Costa Rica" +"Travellers Wildlife Guide" then you would find the entry containing that exact book.

Topics

Although you can search for topics, these can also be handled directly through our extensive Browse System to jump immediately to a particular topic or concept. With thousands of well-organized categories listed, you're certain to be able to quickly find your subject of interest. If not, please let us know and we'll help you locate that special book!

Navigation


The following may be helpful if you are unable to locate specific information:
  1. To locate a specific book, follow the guidelines outlined above using the Search and Browse systems. If you are still unable to find what you are looking for, then please contact us and we'll do our best to assist you.

  2. The Site Map contains an organized list of site pages, which can sometimes help you get directly to the place you want to go.

  3. If you ever encounter a "Page Not Found" error, it is possible the site may be in the process of being updated. If the error persists, please let us know and we will immediately correct the problem.

  4. Links to our policies regarding Terms of Service, Website Security, and Privacy can be found at the bottom of every page.

  5. If you make selections, then come back later and check the contents of your shopping basket, you may find the selections have disappeared. This is normal — the system will only retain your selections for a limited time.

Order or Checkout Problems


Daleside Books is committed to excellence in customer service. However, despite our best efforts, technology is imperfect and it is possible something may go wrong in the course of concluding a transaction. If you experience any difficulties, or if you have questions regarding the status of an order, or concerns relating to a purchase, return, or any of our policies, then we invite you to contact us using our secure correspondence system.



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