Credit & Credit Institutions
"Measuring and Managing Credit Risk"
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Helps you understand several aspects of credit risk, and provides you with techniques and models for identifying, measuring, monitoring, and controlling your organization's credit risk exposure. This book is useful for both academics and risk professionals. With 100 charts & tables. Hardback, 388 pages. Size: 238 x 160 mm. Weight: 816g.
Author: Servigny, Arnaud De Renault, Oliver
ISBN: 0071417559
Publisher: McGraw-Hill Education - Europe
Date: 2004 (United States)
Readership: Professional & Vocational Credit & Credit Institutions
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"The New Paradigm for Financial Markets"The Credit Crisis of 2008 and What It Means
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In the midst of the most serious financial upheaval since the Great Depression, legendary financier George Soros explores the origins of the crisis and its implications for the future With illustrations. Hardback, 208 pages. Size: 194 x 132 mm. Weight: 325g.
Author: Soros, George
ISBN: 1586486837
Publisher: The Perseus Books Group
Date: 2008 (United States)
Readership: General (Us: Trade) Credit & Credit Institutions
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"Credit Derivatives and Synthetic Structures"A Guide to Instruments and Applications
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"Wiley Series in Financial Engineering" series; This is a comprehensive source that explains the various instruments in the market, their economic value and how to document trades. This edition includes enhanced treatment of US and worldwide regulatory issues, and new product structures. With ill.. 2 rev ed. Hardback, 320 pages. Size: 238 x 161 mm. Weight: 520g.
Author: Tavakoli, Janet M.
ISBN: 047141266X
Publisher: John Wiley and Sons Ltd
Date: 2001 (United States)
Readership: Professional & Vocational Credit & Credit Institutions
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"Global Credit Management"An Executive Summary
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"Wiley Finance" series; In many companies credit management is a passive and reactive discipline. This results in significant receivables assets weighing heavily on balance sheets, dragging down cash flow and inhibiting growth. This book helps you wrest control of credit from bureaucratic processes. With illustrations. Oxf univ pr paperback. Hardback, 178 pages. Size: 253 x 178 mm. Weight: 482g.
Author: Wells, Ron
ISBN: 0470851112
Publisher: John Wiley and Sons Ltd
Date: 2003 (United Kingdom)
Readership: Professional & Vocational Credit & Credit Institutions
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"The Biotech Investor's Bible"
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A guide to investing in the increasingly popular, but exceptionally volatile biotech market. This resource simplifies the complex science surrounding the business of biotech and clarifies subtle distinctions within the context of their financial repercussions. With ill.. Hardback, 336 pages. Size: 240 x 161 mm. Weight: 567g.
Author: Wolff, George
ISBN: 0471412791
Publisher: John Wiley and Sons Ltd
Date: 2001 (United States)
Readership: General (Us: Trade) Credit & Credit Institutions
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"Customer Relationship Management in Electronic Markets"
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Build Internet relationships that lead to customer retention and long-term loyalty. This book shows you how to offer customers the benefits they seek in the virtual marketplace and to serve their best interests. With illustrations. Paperback, 113 pages. Size: 216 x 159 mm. Weight: 200g.
Author: (Iyer, Gopalkrishnan, ed.)
ISBN: 0789019450
Publisher: Taylor & Francis Ltd
Date: 2004 (United Kingdom)
Readership: General (Us: Trade) Customer Services
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"Effective Call Center Training"Soft Skills
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Paperback, 220 pages. Size: 240 x 180 mm. Weight: 425g.
Author:
ISBN: 8174462554
Publisher: Excel Books
Date: 2002 (India)
Readership: General (Us: Trade) Customer Services
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"Involving Customers in New Service Development"
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Retail $98.00 USD
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"Series on Technology Management" series; Deals with how companies can involve customers in order to learn the field of service-based business development. This book presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services. With illustrations. Hardback, 332 pages. Size: 229 x 162 mm. Weight: 614g.
Author: (Edvardsson, Bo, ed.)
ISBN: 1860946690
Publisher: Imperial College Press
Date: 2006 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Turnaround at Novell"Taking Customer Service From Cost to Profit
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Retail $21.90 USD
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Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t With 15 charts and models. Paperback, 112 pages. Size: 210 x 185 mm. Weight: 276g.
Author:
ISBN: 9077256113
Publisher: Nova Vista Publishing
Date: 2006 (Belgium)
Readership: Professional & Vocational Customer Services
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"The Relationship Edge"The Key to Strategic Influence and Selling Success
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Shows you how to build valuable business relationships with people you don't naturally connect with. This book presents a three-step process to apply to your work and business. It provides real-world principles for developing personal relationships with the key people in your business life. With illustrations. 2 rev ed. Paperback, 256 pages. Size: 228 x 156 mm. Weight: 505g.
Author: Acuff, Jerry Wood, Wally
ISBN: 0470068337
Publisher: John Wiley and Sons Ltd
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"How to Deal With Difficult Customers"10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
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Features ten key strategies, which help sales professionals learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. Hardback, 192 pages. Size: 222 x 147 mm. Weight: 788g.
Author: Anderson, Dave
ISBN: 0470045477
Publisher: John Wiley and Sons Ltd
Date: 2006 (United States)
Readership: Professional & Vocational Customer Services
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"Inside the Customer Universe"How to Build Unique Customer Insight for Profitable Growth and Market-Leadership
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Reveals how an organization can become ahead of the game by focusing at its strategy on predicting customer needs rather than following them. This book contains easy to implement tools, models and strategies that provide the reader with the ability to create stable and sustainable customer understanding and, therefore, sustainable business growth. With illustrations. Hardback, 300 pages. Size: 235 x 163 mm. Weight: 566g.
Author: Anderson, Henrik Ritter, Thomas
ISBN: 0470694246
Publisher: John Wiley and Sons Ltd
Date: 2008 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Coaching Knock Your Socks Off Service"
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"Knock Your Socks Off Series" series; This addition to the Knock Your Socks Off series teaches supervisors, managers, and peers how to motivate front line customer service personnel for superior performance. With illustrations. Paperback, 160 pages. Size: 228 x 152 mm. Weight: 280g.
Author: Anderson, Kristin Zemke, Ron
ISBN: 0814479359
Publisher: Amacom
Date: 1996 (United States)
Readership: General (Us: Trade) Customer Services
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"Perfect Phrases for Customer Service"Hundreds of Tools, Techniques and Scripts for Handling Any Situation
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"Perfect Phrases Series" series; Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used. Paperback, 175 pages. Size: 198 x 124 mm. Weight: 334g.
Author: Bacal, Robert
ISBN: 007144453X
Publisher: McGraw-Hill Education - Europe
Date: 2005 (United States)
Readership: Professional & Vocational Customer Services
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"Customer Service in an Instant"60 Ways to Win Customers and Keep Them Coming Back
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Retail £8.99 GBP
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Retail $17.98 USD
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"In an Instant (Career Press)" series; With illustrations. Paperback, 160 pages. Size: 216 x 140 mm. Weight: 190g.
Author: Bailey, Keith Leland, Karen
ISBN: 1601630131
Publisher: Career Press
Date: 2008 (United States)
Readership: Professional & Vocational Customer Services
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