Customer Services
"Chocolates on the Pillow Aren't Enough"Reinventing the Customer Experience
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Retail $35.98 USD
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Offers information on how to excite your customers and bring them back. Hardback, 272 pages. Size: 236 x 165 mm. Weight: 454g.
Author: Tisch, Jonathan Weber, Karl
ISBN: 0470043555
Publisher: John Wiley and Sons Ltd
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"101 Ways to Improve Customer Service"Training, Tools, Tips, and Techniques
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Retail £29.99 GBP
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Retail $59.98 USD
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"Pfeiffer Essential Resources for Training and Hr Professionals (Paperback)" series; Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. This book provides a variety of training and development interventions that can be put to use with frontline service employees. With illustrations. Paperback, 400 pages. Size: 279 x 220 mm. Weight: 1273g.
Author: Ukens, Lorraine L.
ISBN: 0787982008
Publisher: John Wiley and Sons Ltd
Date: 2007 (United States)
Readership: Professional & Vocational Customer Services
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"What Customers Want"Using Outcome-Driven Innovation to Create Breakthrough Products and Services
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Retail $29.98 USD
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Explains practices that result in breakthrough innovations. This title describes an approach that improves on the conventional methods for product and service innovation. With illustrations. Hardback, 240 pages. Size: 236 x 160 mm. Weight: 489g.
Author: Ulwick, Anthony W.
ISBN: 0071408673
Publisher: McGraw-Hill Education - Europe
Date: 2005 (United States)
Readership: Professional & Vocational Customer Services
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"Damn Clients! in 90 Minutes"
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Retail $19.98 USD
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"In 90 Minutes" series; Contains tips and tactics to ensure that the client-supplier relationship is profitable for both parties and can be long and lasting. This book is aimed at people at various levels in organisations and businesses who have any sort of contact with clients - face-to-face or by phone or computer. With illustrations. Paperback, 120 pages. Weight: 249g.
Author: Welsh, Ian
ISBN: 1852525355
Publisher: Management Books 2000 Ltd
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Implementing Crm"From Technology to Knowledge
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Retail $73.98 USD
$66.58 Save 10%
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"John Wiley Series in Information Systems" series; Focuses on the actuality of implementing Customer Relationship Management (CRM). This book connects CRM systems implementation with organizational change and looks into the factors that distinguish firms which connect with their customers and gain customer loyalty with firms that are not as successful. With illustrations. Hardback, 342 pages. Size: 234 x 158 mm. Weight: 624g.
Author: Willcocks, Leslie P. Finnegan, David
ISBN: 0470065265
Publisher: John Wiley and Sons Ltd
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Fairness in Consumer Contracts"The Case of Unfair Terms
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Retail £55.00 GBP
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Retail $110.00 USD
$88.00 Save 20%
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"Markets and the Law" series; Provides an analysis of good faith and fairness in consumer contracts. A controversial issue given the Unfair Terms Directive/Regulations and the questions as to its impact on English law, this book examines the complexity of 'fairness' as a legal and moral concept and its relationship with socio-economic policies such as European integration. Hardback, 200 pages. Size: 219 x 153 mm. Weight: 832g.
Author: Willett, Chris
ISBN: 1840144920
Publisher: Ashgate Publishing Group
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Flying High in a Competitive Industry"Cost-Effective Service Excellence at Singapore Airlines
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Retail £12.99 GBP
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Retail $25.98 USD
$22.08 Save 15%
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Singapore Airlines (SIA) is widely acknowledged as one of the leading airlines, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades, in an industry where it is notoriously difficult to succeed consistently? With illustrations. International student ed. Hardback, 248 pages. Size: 350 x 600 mm. Weight: 788g.
Author: Wirtz, Jochen Heracleous, Loizos Pangarkar, Nitin
ISBN: 0071249648
Publisher: McGraw-Hill Education - Europe
Date: 2006 (United States)
Readership: Tertiary Education (Us: College) Customer Services
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"Microsoft Dynamics Crm 4.0 Unleashed"
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Retail £42.99 GBP
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Retail $85.98 USD
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"Unleashed" series; Presenting start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in a unique business and technical environment, this guide systematically explains how the system works, why it works, and how it can be leveraged to its fullest advantage. With illustrations. Paperback, 864 pages. Size: 232 x 178 mm. Weight: 1342g.
Author: Wolenik, Marc J. Sinay, Damin
ISBN: 0672329700
Publisher: Pearson Education (Us)
Date: 2008 (United States)
Readership: Tertiary Education (Us: College) Customer Services
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"Salesforce Dotcom for Dummies"
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Retail $31.98 USD
$25.58 Save 20%
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"For Dummies" series; Helps you to manage your customers and your teams, and close more business. With illustrations. 3 rev ed. Paperback, 408 pages. Size: 233 x 187 mm. Weight: 609g.
Author: Wong, Tom Kao, Liz
ISBN: 0470318120
Publisher: John Wiley and Sons Ltd
Date: 2008 (United Kingdom)
Readership: Professional & Vocational Customer Services
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"Best Practices in Customer Service"
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£24.35 Save 13%
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Retail $55.98 USD
$48.70 Save 13%
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This customer service resource presents the thinking of some of the leading customer service consultants and practitioners. It is designed to assist readers in learning the best practice in customer service, and implementing them in their own organizations. With illustrations. Paperback, 425 pages. Size: 279 x 215 mm. Weight: 995g.
Author: Zemke, Ron Woods, John A.
ISBN: 0814470289
Publisher: Amacom
Date: 1999 (United States)
Readership: General (Us: Trade) Customer Services
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"Advancing Development"Core Themes in Global Economics
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Retail $61.98 USD
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"Studies in Development Economics and Policy" series; Leading scholars and policy makers reflect on thinking in development economics. This book covers the major themes in development, highlights issues, and shows how research can improve the understanding of these important questions. It looks at the problems that affect the global capacity to achieve the Millennium Development Goals. With illustrations. Paperback, 848 pages. Size: 234 x 156 mm. Weight: 505g.
Author: (Mavrotas, George, ed.)
ISBN: 0230019048
Publisher: Palgrave MacMillan
Date: 2007 (United Kingdom)
Readership: Professional & Vocational Development Economics
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"China's Great Economic Transformation"
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Retail $80.00 USD
$72.00 Save 10%
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This landmark study provides an integrated analysis of China's unexpected economic boom of the past three decades. With 150 tables. Paperback, 928 pages. Size: 234 x 156 mm. Weight: 1214g.
Author: (Brandt, Loren, ed.)
ISBN: 0521712904
Publisher: Cambridge University Press
Date: 2008 (United States)
Readership: Professional & Vocational Development Economics
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"Corporate Governance in Transition Economies"
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Retail $142.00 USD
$120.72 Save 15%
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Intends to appeal to a wide segment of the academic market including accounting and finance professors and students. This book deals with accounting and financial system reform. It discusses topics involving Russia, Ukraine and other East European countries. It is of interest to policy analysts who deal with accounting and transition economics. With 10 black & white tables, 12 black & white line drawings. Hardback, 444 pages. Size: 234 x 156 mm. Weight: 766g.
Author: (McGee, Robert W., ed.)
ISBN: 0387848304
Publisher: Springer-Verlag New York Inc.
Date: 2008 (United States)
Readership: Professional & Vocational Development Economics
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"Debt Relief Initiatives and Poverty Alleviation. Lessons From Africa"
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Retail £25.95 GBP
£20.76 Save 20%
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Retail $51.90 USD
$41.52 Save 20%
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"African Century Publications" series; Lessons from Africa. Paperback, 395 pages. Weight: 547g.
Author: (Mulinge, M, ed.)
ISBN: 0798301708
Publisher: Africa Institute of South Africa
Date: 2004 (South Africa)
Readership: Professional & Vocational Development Economics
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"The Dragon and the Elephant"Agricultural and Rural Reforms in China and India
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Retail £25.50 GBP
£21.68 Save 15%
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Retail $51.00 USD
$43.36 Save 15%
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"International Food Policy Research Institute" series; Offers insights to development specialists anxious to multiply the benefits experienced by China and India. This book focuses on agriculture and the rural economy, examining how initial conditions and investments and the prioritization and sequencing of different policies and strategies have led to successes. With 37 line drawings. Paperback, 576 pages. Size: 229 x 152 mm. Weight: 772g.
Author: (Gulati, Ashok, ed.)
ISBN: 0801887879
Publisher: Johns Hopkins University Press
Date: 2008 (United States)
Readership: Postgraduate, Research & Scholarly Development Economics
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